Confidentiality Policy

Advanced Natural Health is a ProActive Naturopathic clinic, which provides nutritional and naturopathic solutions, hands on body treatments, health coaching and advanced recovery techniques.

1.1 – Client Privacy and Confidentiality

Purpose: To ensure the privacy and confidentiality of all ANH clients who enter the clinic for treatment or advice.

Policy: All clients’ medical records will only be accessed by staff for the specific purposes of providing the most appropriate treatment, or to provide follow-up advice or future bookings. No records shall be removed from the clinic without prior approval by the Clinic Manager.

Procedure:

  • All client records will only be accessed by clinic staff as required to provide appropriate consultations or administration.
  • Clinic staff will ensure that clients’ files are kept in the relevant files cabinet unless they are in use by the practitioner or staff member.
  • No client file will be left unattended in a public area.
  • No client’s records will leave ANH without the Clinic Manager’s approval. Any such movement will be documented for tracking purposes.
  • All staff will adhere to privacy policy and legislation.
  • Any client records requested or forwarded to another health practitioner will first require a ‘Consent to provide health records’ form to be completed by the client.

ANH respects the privacy and confidentiality of our clients’ personal information, which will remain as priority at all times.

Website analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript.

Our website may also utilise other third party analytics software to help us understand website traffic and webpage usage.

Changes to this Privacy Policy

ADVANCED NATURAL HEALTH reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. ADVANCED NATURAL HEALTH reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Related legislation: Privacy & Personal Information Act 1998

Health Records & Information Privacy Act 2002

 

Next review date:       7th August 2020